Meet the CEO

Brian Galli - President & CEO

Days at Xperts: 7054

“Practice makes permanent, perfect practice makes perfect” –Bryan Hawkins

Title: Commander in Chief
Expertise: Infrastructure: growing companies from 3 employees to 300
Number of Computers at Home: 8
Hometown: Born and raised in LA
Hobbies: Kenpo Karate, my kids, and our new Jeep
Fuel: Monster (White) and think thin bars
Recharging Zone: Our beautiful couch
First Job: cleaning up metal scraps at a millwork company, I was 12
Education & Training: School of hard knocks
Favorite thing about XPU: Our team, and helping clients increase productivity
App(s) I can’t live without: Uber, Nest, Candy Crush, Control4
Tech Tip: Ctrl + Enter to send an email, and read your bounce back emails they usually say why the message wasn’t delivered.

Management Team

Edward Rodriguez - Mac Daddy / Sr. Network Engineer

Days at Xperts: 4790

“No, this sucker’s electrical, but I need a nuclear reaction to generate the 1.21 gigawatts of electricity.” -Dr. Emmett L. Brown

Title: MAC Daddy
Expertise: I quickly know the problem of a computer with the sound error codes.
Number of Computers at Home: 1 laptop + many smart devices
Hometown: Viva Las Vegas
Hobbies: RC Flying / RC Racing / 3D Stunt Kites / Fishing / MTB (mountain bike trails, riding) / Hiking / Road trips / Hockey GO KINGS GO / Hollywood Bowl
Fuel: Subway
Recharging Zone: Time with my son and any charging station to add kilowatt hours to my electric car. :-)
First Job: Pool Guy
Education & Training: VoTech Academy
Favorite thing about XPU: Using new technology
iOS App(s) I can’t live without: Amazon Fresh, Pandora, Hue Philips, Sonos, Nest, Kevo, WeMo, Amazon’s Alexa, Transit, Weather apps, Pro HDR, Plug Share, iRemote.
Tech Tip: backup your smart phone / backup your computer! Do it right now, I’ll wait for you.

 

Nikki Snipper - Business Manager

Days at Xperts: 2405

“Wit beyond measure is man’s greatest treasure.” – Rowena Ravenclaw

Title: Business Manager
Expertise: Harry Potter. But also admin things, I guess.
Number of Computers at Home: 1
Hometown: Las Vegas
Hobbies: Reading, Movies, TV, Eating Noodles
Fuel: Soup, Sushi, Hot Cheetos
Recharging Zone: Couch or Bed
First Job: Babysitting
Education & Training: BA in Theatre and Psychology from Loyola Marymount University. (ALMOST) Valedictorian. Not Bitter.
Favorite thing about XPU: The Team
App(s) I can’t live without: Candy Crush
Tech Tip: Use incognito windows on chrome when you are searching for your future travel! If you tip off those websites that you are looking to travel to a certain place around a certain time they will hike up their prices.

Eric Varela - Sr. Network Engineer

Days at Xperts: 600

“Close out your tickets.”

Title: Senior Network Engineer
Expertise:  I do it all.
Number of Computers at Home: 6
Hometown: Los Angeles
Hobbies: Travel and eating
Fuel: Tequilla and Red Bull
Recharging Zone: Florida
First Job: Baskin Robbins
Education & Training: MSCE
Favorite thing about XPU: Good group of techs that work together
App(s) I can’t live without:  MY Phone Period!!
Tech Tip:  Be Careful what emails you open!!

 

Maddie Dial - Executive Assistant

Days at Xperts: 739

“Great things may come to those who wait, but only the things left by those who hustle.” – Not Abraham Lincoln

Title: Executive Assistant
Expertise: Jack of all trades
Number of Computers at Home: 1
Hometown: Dallas, TX
Hobbies: Binge watching TV, hiking, karaoke
Fuel: Coffee and sushi
Recharging Zone: Beach
First Job: Babysitting
Education & Training: BA in Theatre from Loyola Marymount University
Favorite thing about XPU: The Great Team
App(s) I can’t live without: Instagram
Tech Tip: When in doubt, ctrl+alt+delete

Ken Nix - VP Operations

Days at Xperts: 989

“Suddenly I found myself floating through a tunnel toward a bright light and then somebody pressed the restart button and I came back.”

Number of computers at home: 6
Hometown: Rockwall, Texas
Hobbies: Hunting, golf and fishing
Fuel: Starbucks
Recharging Zone: The first drive in the fairway on a brisk clear morning
First job: Bus boy
Education and training: BS English Literature – Heritage Christian University, Microsoft Certifications – MCP, MCSA, MCSE, CompTIA, Security +
Favorite thing about XPU: Challenges
App(s) I can’t live without: The one I am not aware of yet
Tech tip: CTRL+Z

Zach Eshelman - rSupportDesk Manager

Days at Xperts: 1576

“All our dreams can come true, if we have the courage to pursue them.” – Walt Disney

Expertise: Macs, Windows Servers, Switches, Firewalls
Hometown: Fremont, CA
First Job: Grounds Maintenance for Fremont Christian School
Hobbies: Off-Roading, Hunting, Wakeboarding, ATV Riding
Fuel: Sunflower Seeds
Favorite thing about XPU: The friendly environment and employees
Recharging Zone: Hydrous Wake Park in Allen
Apps I can’t live without: Aside from IG and FB, probably Dropbox and RD Client
Tech Tip: Get out of the habit of using the same password for everything

Staff

Rome Montague - System Engineer

Days at Xperts: 1264

Title: System Engineer
Fav Quote: In God We Trust… All Others Bring Data
Expertise: Anti Virus Xpert
Number of Computers at Home: 5
Hometown: Baltimore, MD
Hobbies: Music, Podcasting, Creative Writing
Fuel: Music
Recharging Zone: Anywhere Peaceful
First Job: Staff Songwriter Warner-Chappell Music
Education & Training: Peabody Conservatory of Music
Favorite thing about XPU: Ability to work independently
App(s) I can’t live without: Slack, Stitcher, Apple Podcast
Tech Tip: Patience! Patience! Patience!

Bruno Rocha - Digital Ninja

Days at Xperts: 228

“One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man.” – Elbert Hubbard 

Title: Systems Engineer
Expertise: Desktop Support / Awesomeness
Number of Computers at Home: 3
Hometown: Rio de Janeiro, Brazil
Hobbies: Surfing, Bicycling, Hiking and Video Games
Fuel: Caffeine Tablets
Recharging Zone: The Ocean
First Job: Games at Six Flags
Education & Training: ITT Tech, CompTIA, A+ and Network+
Favorite thing about XPU: Definitely, the team!
App(s) I can’t live without: Spotify and Relay for Reddit (Android Reddit App)
Tech Tip: Make sure it’s plugged in

Dhennis Tolentino - Technical Services Engineer

Days at Xperts: 468

“Don’t yell at the IT guy.”

Title: Network Technician
Expertise: Being a techie
Number of Computers at Home: 2
Hometown: Carson, CA
Hobbies: Basketball and football
Fuel: KBBQ
Recharging Zone: My couch
First Job: Burger King
Education & Training: B.A. Network and Communications Management
Favorite thing about XPU: The Team
App(s) I can’t live without: Amazon and FanDuel
Tech Tip: Banging on the keyboard is counterproductive

Nolan Machock - Support Technician

Days at Xperts: 541

Fav Quote: “Change is the only constant” -Heraclitus
Expertise: Microsoft Windows Xpert
Hometown: San Gabriel, CA
First job: Serving food at my High School Cafeteria
Education and training: 3 years work experience
Number of computers at home: 3
Hobbies: Playing music and Gardening
Fuel: Any form of coffee
Favorite thing about XPU:  My team and our clients
Recharging zone: Nature
Apps I can’t live without: Nova for Android
Tech tip:  It never hurts to restart your PC

Janet Parka - Technical Services Dispatcher

Days at Xperts: 1142

Expertise: Client Relations & Customer Service
Hometown: Chicago, Illinois
First job: CVS Pharmacy – Customer Associate
Education and training: Payroll Certified
Number of computers at home: 2
Hobbies: Reading, Fishing & Traveling
Fuel: Avocado & Tomato
Favorite thing about XPU: They accepted my individuality.
Recharging zone: Finding new restaurants
Apps I can’t live without: Pandora
Tech tip: Clear your cache at all times, your phone is a computer.

rSupport Desk

Bobby Frances - Technical Services Engineer

Days at Xperts: 156

“Being a wrestler is like walking on the treadmill of lie. You get off it and it just keeps going.” – Randy Savage

Hometown: Whitney, TX
First job: Pizza dude
Education and Training: Youtube State University
Number of computers at home: 1
Fuel: Chips and dip
Favorite thing about XPU: Laid back atmosphere
Recharging zone: Alamo Drafthouse and Free Play
Apps I can’t live without: Amazon and Google Rewards
Tech tip: Make sure your luggage combination isn’t 12345

Billy Kelsey - Technical Services Engineer

Days at Xperts: 478

Education and training: B.A. in Organizational Communication with Minor in Communication Technology. CompTIA A+/Network+.
Certifications: – MCP, MCSA, MCSE, CompTIA, Security +
Hometown: Grand Prairie, Texas
First job: NIKE Basketball Camp Counselor/Coach
Number of computers at home: 6
Hobbies: Spending time with family, watching movies and playing/watching sports (Basketball, Football, Baseball, etc…)
Fuel: Sour Gummy Bears
Favorite thing about XPU: The people!
Recharging Zone: Going to Cowboys, Mavericks, and Rangers games
Apps I can’t live without: NBA, ESPN, DirecTV, Hangouts & iHeartRadio.
Tech tip: When Google Chrome web pages run slowly, hit Shift+Esc to open Chrome’s Task Manager to troubleshoot.

Chauncey White - Technical Services Engineer

Days at Xperts: 633

“If it ain’t broke, don’t fix it.

Expertise: Hardware Replacement, Managing, Troubleshooting and Networking Hardware
Hometown: Paris, Texas
First Job: Taco Bell
Education: CCNA, CompTIA Network+, CompTIA A+, CompTIA Mobility+, CompTIA Security+, MTA Networking Fundamentals, MTA Server Fundamentals, MTA Operating Systems Fundamentals, MTA Windows 7, Ethical Hacker
Number of computers at home: 4
Hobbies: Music, Bowling, Dominos and Card Games
Fuel: Lays Chips
Favorite thing about working at XPU: My Co-Workers
Recharging Zone: Main Event, I love to bowl.
Apps I can’t live without: Google Maps
Tech Tip: Having a 16GB or better MicroSD card saves memory on your phone when you move your larger apps to the card.

Calvin Weiss - Technical Services Engineer

Days at Xperts: 2167

“What can I do to make your life easier?”

Expertise: Linux, Mac, & Windows
Hometown: Tulsa, Oklahoma
First job: The Chocolate Chip Cookie Factory
Education and training: Dell Equalogic & Sonic Wall Technical
Number of computers at home: 12
Hobbies: Photography
Fuel: Anything Hostess & Oatmeal Cream Pies
Favorite thing about XPU: You never have the same day twice, unlike in Groundhog Day.
Recharging zone: Shooting pictures in the DFW area.
Apps I can’t live without: NMAP
Tech tip: Mac Keyboard Shortcuts:

  • Command C: Copy
  • Command V: Paste
  • Command Z: Undo
  • Z4: Dropbox Screen

Davis Duval - Technical Services Engineer

Days at Xperts: 927

“Can’t Stop Won’t Stop.

Expertise: Software & Hardware Support
Hometown: Garland, Texas
First job: Verizon Wireless
Education and training: Associates of Science
Number of computers at home: 4
Hobbies: PC Gaming & Audiophile
Fuel: Cashews
Favorite thing about XPU: Having Supportive Co-Workers
Recharging zone: Record Hunting in Dallas
Apps I can’t live without: Spotify
Tech tip: Windows Keys + Arrow Keys help manage your windows

Edwin Newsome - Technical Services Engineer

Days at Xperts: 220

“Gotta catch ’em all!”

Education and training: Associate’s of Arts Degree
Hometown: Garland, Texas
First job: AMC Theater Mesquite 30
Number of computers at home: 6
Hobbies: PC gaming
Fuel: Cape Cod’s Salt and Vinegar Kettle chips
Favorite thing about XPU: Everyone is extremely helpful and always laughing.
Recharging Zone: Flying Saucer Draught Emporium
Apps I can’t live without: twitch.tv
Tech tip: Unplug it, then plug it back in

Ernest Johnson - Technical Services Engineer

Days at Xperts: 553

“If it is to be it is up to me.” – William H. Johnsen

Education and training: BS Business Administration, Organizational Communication
Hometown: Native Texan! Dallas born, Dallas raised.
First job: Blockbuster Video
Number of computers at home: 3
Hobbies: Painting, table top/board games, computer games, hunting, and fishing
Fuel: Homemade beef jerky
Favorite thing about XPU: The people! Everyone here is fantastic and excited about coming to work. That energy makes a huge difference.
Recharging Zone: Live shows at small/mid-sized venues
Apps I can’t live without: Google drive
Tech tip: Have you tried turning it on and off again?

Henry Honress - Technical Services Engineer

Days at Xperts: 568

Hometown: Canada
First job: Starbucks
Number of computers at home: 8
Hobbies: Playing video games and playing drums
Fuel: Cheez-its
Favorite thing about XPU: I genuinely enjoy everyone I work with.
Recharging Zone: Alamo Drafthouse
Apps I can’t live without: Reddit, Spotify, Shazam
Tech tip: If you don’t know something, Google it. (not just a tech tip)

Johnson Stensen - Technical Services Engineer

Days at Xperts: 157

“Live Laugh Love always”

Expertise: 34 years of help desk and on-site services
Hometown: Big Spring, TX
First job: Landscaping
Number of computers at home: 4
Hobbies: Games, computers, movies, music, books, camping, and fishing.
Fuel:Chips and salsa
Favorite thing about XPU: The team and the challenge of helping people
Recharging Zone: Any lake with fishing or camping
Apps I can’t live without: Google Maps
Tech tip: reboot.

Jackie Sanderson - Technical Services Engineer

Days at Xperts: 360

“Nothing ventured, nothing gained.”

Education and training: I’ve worked in the industry since I was eighteen or so, in various capacities from support desk to data centers. I have also earned degrees in philosophy and psychology but that’s less relevant.
Hometown: Dallas, TX
First job: I was a grocery bagger at the local supermarket
Number of computers at home: 10+
Hobbies: Classic movies, reading, video games, music
Fuel: Cheddar cheese flavored rice cakes
Favorite thing about XPU: The ability to work with skilled people closely and build my own abilities
Recharging Zone: Go out, find a strange restaurant, take on something new.
Apps I can’t live without: 7zip, Babun, Safari Online
Tech tip: Alt+PrintScreen will take a screenshot of the currently active window. Very helpful for capturing that pesky error! Just open MS Paint and Ctrl-V and you’ve caught it like a pro.

 

Jimmy Simpson - Technical Services Engineer

Days at Xperts: 31

“Being a wrestler is like walking on the treadmill of lie. You get off it and it just keeps going.” – Ron Liles

Hometown: Granbury, TX
First job: Braums Ice Cream
Education and Training: CompTIA A+ce Certified
Number of computers at home: 3
Hobbies: Computer building, Video Games, Friends
Fuel: Spaghetti and Life Cereal
Favorite thing about XPU: What the Company stands for as a whole
Recharging zone: Spending time with my Family
Apps I can’t live without: Bible App
Tech tip: Do not access personal information over public Wifi

Jordan Fontaine - Technical Services Engineer

Days at Xperts: 283

“If touching one person’s life is a good thing, then touching a thousand people’s lives must be great.”

Expertise: Social media management
Hometown: North Texas
First job: Cashier at Super One Foods
Number of computers at home: 5
Hobbies: Music
Fuel: Zapps Voodoo Chips
Favorite thing about XPU: The comedy provided by the other engineers
Recharging Zone: Live music in Deep Ellum
Apps I can’t live without: SeatGeek
Tech tip: Have you restarted the machine?

Lacey Trindle - Technical Services Engineer

Days at Xperts: 403

“That which does not kill you makes you stronger”

Education & training: BA from UTD, Microsoft Office Specialist 2013, Security +
Hometown: Garland, TX
First job: Swim Instructor
Number of computers at home: 8
Hobbies: Creative writing, crocheting, scrapbooking, video games, cats
Fuel: Chocolate chip cookies
Favorite thing about XPU: The variety of experiences available and having something new to learn every day.
Recharging Zone: Walking around Dallas Arboretum and take pictures
Apps I can’t live without: Moon+ Reader Pro
Tech tip: Keyboard shortcuts will save you a lot of time. For instance Ctrl+C for copy, Ctrl+V for Paste, Ctrl+A to select all, and Windows key+L to lock the computer

Tony Smith - Technical Services Engineer

Days at Xperts: 446

“It is not the size of the dog in the fight. It’s the size of the fight in the dog.” – Mark Twain

Hometown: Ponca City, OK
First job: Stockroom (Kmart)
Education and Training: University of Oklahoma
Number of computers at home: 6+
Hobbies: Golf, Top Golf, Sailing, Traveling
Fuel: Peanuts
Favorite thing about XPU: New challenges
Recharging zone: Top Golf, golf, concerts
Apps I can’t live without: Pandora, Spotify, RDP
Tech tip: Make sure to always run AV

Travis Cramer - Technical Services Engineer

Days at Xperts: 241

“Practice Hobbits of Success”

Education and training: Some College, Microsoft, Juniper, Cisco.
Hometown: Dallas, TX
First job: Casual Male Big and Tall
Number of computers at home: 5
Hobbies: Teaching kids, cooking
Favorite thing about XPU: The people
Recharging Zone: Bars, Hanging with kids
Apps I can’t live without: Google Maps
Tech tip: Restart

NOC Services

Luke Glover - Technical Services Engineer

Days at Xperts: 1862

“No one is going to hand me success. I must go and get it myself. That’s why I’m here. To dominate. To conquer. Both the world and myself.” – Unknown

Expertise: Concentration, Dogged Determination & Knife Sharpening
Hometown: Texas
First job: Movie Theatre
Education and training: Central Texas- Business Administration; Linux & Dell Certified
Number of computers at home: 11
Hobbies: Building Things
Fuel: Cheetos & Ritz Crackers
Favorite thing about XPU: The People & “The Club House”
Recharging zone: Water Skiing at the Lake
Apps I can’t live without: Spotify
Tech tip: Read your error messages. They typically tell you what’s going on and how to fix the problem.

Joe Parr - Technical Services Engineer

Days at Xperts: 1154

“Do or do not, there is no try.” -Yoda

Expertise: Software/Hardware Support (including but not limited to Windows/Linux and all associated)
Hometown: El Paso, TX
First job: McDonalds
Number of computers at home: 7
Hobbies: Comic Books, Movies, Tinkering With Computers & Music
Fuel: Cheddar & Sour Cream Chips
Favorite thing about XPU: The environment is one of family and is very welcoming. There is also a lot of collective knowledge.
Recharging zone: Pete’s Dueling Piano Bar
Apps I can’t live without: iReddit & Facebook
Tech tip: Always have a Malware cleaner installed on your PC.

Josh Armstrong - Technical Services Engineer

Days at Xperts: 3292

“Getting information off the internet is like taking a drink from a fire hydrant.” -Mitchell Kapor

Expertise: Networking, Desktop Support, & Windows Server
Hometown: Bismark, North Dakota
First job: CiCi’s Pizza
Education and training: Collin County Community College; A+ & Network+ Certified
Number of computers at home: 3
Hobbies: Hanging out at home
Fuel: Cherry cokes
Favorite thing about XPU: XPU is such a friendly place.
Recharging zone: Top Golf
Apps I can’t live without: Any internet browser
Tech tip: Keep it simple, it will work better

Jovon Reed - Technical Services Engineer

Days at Xperts: 340

“Never know how STRONG you are until being STRONG is the only choice you have.”

Hometown: Queens, NY
First job: U.S. Navy
Education and Training: Active pursuit: AAS Computer Networking/Information Systems w/Cybersecurity concentration
Number of computers at home: 4
Hobbies: Esoteric studies
Fuel: Oatmeal, old fashion
Favorite thing about XPU: Magnet pool environment for continued learning
Recharging zone: Local parks, outside recreation
Apps I can’t live without: I am able to easily disconnect from technology; thus, there are no apps that I absolutely must have…
Tech tip: Reboot the machine…

Sage Driskell - Technical Services Engineer

Days at Xperts: 339

Education & training: BA – Chinese Language and Linguistics
Hometown: Dallas, TX
First job: Intern at University of North Texas Computational Chemistry Lab
Number of computers at home: 5
Hobbies: Music, Exercise, Computers
Favorite thing about XPU: Ability to experience a wider array of technology at a larger scale than most anywhere else
Apps I can’t live without: EN <> ZH Dictionary
Tech tip: How to make a Windows PC better: Step 1: Install Linux

Project Team

Dave Ngo - Project Engineer

Days at Xperts: 1617

“In life there must be balance. Without balance, eventually we will falter.” -Unknown

Expertise: Striving to meet customers’ highest expectations.
Hometown: Vietnam & Southern California
First job: Game Operator at Chuck E Cheese
Education and training: San Louis Obispo, Cal Poly – Computer Information Systems; MCSE & MCSA Certified
Number of computers at home: 2
Hobbies: Enjoying time with my family.
Fuel: Pistachio Ice Cream
Favorite thing about XPU: I love the management and the diversity in both the company and the job itself. XPU is everything I’ve been looking for in a company.
Recharging zone: Attending Family Gatherings
Apps I can’t live without: Google Maps
Tech tip: Don’t open unknown e-mails that you receive, they may be viruses.

James Young - Project Engineer

Days at Xperts: 1709

“640K ought to be enough for anybody.” -Bill Gates

Expertise: Trouble Shooting & Staying Persistent
Hometown: Wylie, Texas
First job: Little Caesars
Education and training: A+, MCP (2000, 2003, 2008), MCTS 2008
Number of computers at home: 5
Hobbies: Being a rock ‘n roll musician & playing the bass
Fuel: Tortilla chips and salsa
Favorite thing about XPU: The atmosphere, great management, and the fact that it feels good resolving people’s tech problems.
Recharging zone: The State Fair
Apps I can’t live without: Weather Radar
Tech tip: Don’t turn your computers off at night. It is better to keep them on in order to run your antiviruses

Roshan Ghimire - Project Engineer

Days at Xperts: 346

“You only live once, but if you do right, once is enough” – Mae West

Education & training: Bachelor of IT (Networking)
Hometown: Nepal
First job: Help desk technician
Number of computers at home: 4
Hobbies: Cricket
Fuel: Doritos with Salsa
Favorite thing about XPU: Everyone is so helpful
Apps I can’t live without: XE
Tech tip: Just google it